Refund policy

# DELIVERY & RETURN POLICY

- Shipping is free for orders of **₺2,500 and above**.
- Your order will be dispatched within **1–5 business days** after it is placed.
- Once your order has been shipped, the tracking number will be sent to you via SMS by the shipping company within **24 hours**.
- If you are not available at the specified delivery address, your package will be delivered to the nearest branch of our contracted shipping company. You must collect your package from the branch within **3 (three) business days**. Otherwise, your order will be returned to us.

## 1. I WANT TO RETURN A PRODUCT. WHICH PRODUCTS CAN I RETURN?

You may return products within **14 business days**, provided that the product tags are intact and the products remain in a resalable condition.

Products that have been **used, washed, have an odor, or have damaged packaging** will not be accepted for return.

Even if unused, returns are not accepted for **socks, personal care products, accessories and similar products**.

If a complimentary product provided as part of a campaign is not returned together with the returned product, the value of the complimentary product will be deducted from the refund amount.

## 2. HOW CAN I MAKE A RETURN?

You can complete your return by following these steps:

- Go to the **EASY RETURN** section and complete the return request form.
- Note down the **Yurtiçi Kargo customer code** shown at the final step of the return request form.
- Take your return package to a Yurtiçi Kargo branch and send it using the customer code provided to you.

When returning a product, you must include the **invoice** inside the package.

**Returns cannot be processed without an invoice.**

Depending on your bank, the refund will be made to the original payment method used for the purchase within **7–14 business days**.

Once the products you have returned in accordance with the conditions above are delivered to us, they will be inspected.

If the products meet the return conditions stated above, your return will be approved within **7–14 business days**, and the product amount will be refunded to you, excluding applicable shipping charges.

Refund processing times may vary depending on your bank and delays may occur. We kindly ask you to track the refund process through your bank.

For purchases made in installments, refunds may also be processed in installments in accordance with your bank's procedures.

## 4. DO I HAVE TO PAY FOR RETURN SHIPPING?

Except for **defective products**, return shipping costs are the responsibility of the customer.

For returns sent via **Yurtiçi Kargo** using our contracted customer code, a **₺50 return shipping service fee** will be deducted from the refund amount.

## 5. WHEN WILL MY ORDER BE SHIPPED?

All orders are handed over to the shipping company within **1–5 business days**.

Once your order has been shipped, the tracking number will be sent via SMS to the phone number provided when placing the order.