FAQ

No. There is no fee to become a member. You can sign up right away to place orders, stay informed about discounts, campaigns, and promotions, and take advantage of the benefits we offer.

Yes. You can easily place an order without registering on our website. However, registering with our system is required to shop on our website, so that you can track your orders more easily and we can provide you with better service. Since your basic information will be used for purchases made on our website, we recommend that you register with our system.

We sometimes encounter situations where certain orders are not genuine—such as when a user places an order solely for testing purposes. As you can appreciate, such transactions lead to a decline in the quality of service we provide to our valued customers. In order to determine whether an order was actually requested, we must obtain confirmation by phone from the customers who placed the order. For this reason, we require that you provide your phone number when placing an order.

You can update your information in the "My Information" section under the "My Account > My Membership Information" menu.

You can click the "Forgot My Password" link in the member login section to have your password sent to your email address.

To add the products you wish to purchase on our website to your cart, click the "Add to Cart" button. Once the product has been added, the "My Shopping Cart" screen will appear. You can complete your order in four steps. If you do not wish to add any other products, click the "Checkout" button to complete your purchase, then enter the shipping address and shipping information, enter your payment information in the next step, review your order details, read and accept the order agreement and pre-information form, and then click the "Complete Order" button. Once your order is complete, a confirmation/thank-you screen will appear, and you will receive a confirmation/thank-you email.

After logging in to our website, this is a personalized area where the products you’ve selected to purchase are grouped together. Before placing your order, you can add items to your cart, remove them, or change the quantities. Your shopping cart is saved even if you log out of the system or close your web browser, and you can continue where you left off the next time you log in; however, the inventory for the products will only be reserved for you once you complete your purchase.

You can make your payments by credit card or bank transfer.

After you place your order, its status will progress in the following order: Order Received – Packed – Shipped.

Every purchase you make on our website is 100% secure. Our system is protected by Rapid SSL, a world-renowned security organization. With 256-bit SSL (Secure Socket Layer) encryption, no one other than you can view or access your credit card number. The moment you enter your credit card number, the information associated with it is encrypted and sent to the bank. Neither our company nor any third parties can view or access your information. Your card information is shared only between you and the bank.

To use our on-site search engine, simply type the product you're looking for into the search bar and click the "Search" button. This will allow you to quickly find the product you're looking for.

Alternatively, you can use the filters in the top menu and the left-hand menu to find the products you’re interested in by color, size, category, and subcategory.

In accordance with consumer rights, you may exercise your right to cancel your order before it is handed over to the shipping carrier. To do so, you must contact us at destek@antiochmen.com with details about the order or product you wish to cancel before you receive an email notification that your order has been shipped. If your order has already been handed over to the shipping carrier, you may exercise your right to return the item within 14 days, as provided by the Consumer Protection Law.

You will be automatically notified by email once your order is received. You can track your order by entering the relevant order number via the Order Tracking link. Products you’ve ordered and paid for are shipped within 1–3 business days at the latest. During sales and promotional periods, delivery times may be longer than usual.

We work with multiple shipping companies. Shipping is free on all orders of 2,500 TL or more.

You may return the product in the condition in which you received it within 14 days of the delivery date, provided you have not opened, damaged, or altered the packaging and have not used the product. You must return the product along with the invoice.

To return the product, you can drop off your return package with a shipping agent at your nearest shipping branch. (Note: Your return process will begin once the product reaches our online warehouse.) We do not offer exchanges. Only returns are accepted.

If you believe a package was damaged during shipping, open and inspect it in the presence of the delivery company representative. If the product is damaged in any way, do not accept delivery and have the shipping company prepare an incident report. Please remember that once the product is accepted, you acknowledge that the shipping company has fully fulfilled its obligations.

Returns of products with opened packaging, used items, damaged goods, or similar conditions will not be accepted. The customer is obligated to return the product in the same condition as when it was delivered and, if the product has been used, to compensate for any loss in the product’s commercial value resulting from such use.

If the customer returns the product or cancels the purchase, the product price will be refunded within 14 business days of the returned product reaching us.

If we detect any opening, damage, breakage, destruction, tearing, use, or other such conditions on the product or its packaging, or if the product cannot be returned in the same condition as when it was delivered to the customer, we will not accept the return and the purchase price will not be refunded.

In cases where the returned product does not meet the above conditions, the shipping fee will be paid by the customer.

Refunds processed by us to your bank account or credit card may vary depending on your bank and typically appear in your account within an average of 3 business days. In case of delays, you must contact your bank. Once a “Canceled” notification appears for your order, the full amount will be refunded to your credit card. For installment purchases, refunds are credited to your credit card each month as a positive balance by your bank.

Since our website sells fashion and clothing items, issues like this may arise. If you encounter a sizing issue with the product you purchased, you can initiate the return process by sending the item back to us within 14 business days, in accordance with our cancellation and return policy.

If you have any issues with our website or suggestions, you can get help by calling our customer service line at +905359769292 (Antioch Men) or by sending an email to antiochmencom@gmail.com.

antiochmen.com is the official online store for the ANTİOCH brand. Therefore, all of our products are genuine.